BookingMaze.com, a brand of INT SERVICES LLC (“BookingMaze”, “we”, “our”, or “us”), acts as an online platform for the resale and distribution of attraction tickets, tours, experiences, and travel-related services provided by third-party operators and suppliers. By placing an order through BookingMaze.com, you agree to the terms of this Refund, Cancellation and Modification Policy.
1. General Policy
Each product offered on BookingMaze.com may have its own cancellation and amendment conditions specified on the product page. Customers are encouraged to review these terms carefully before completing their purchase.
If you have questions regarding the cancellation terms of a specific product, our Customer Support team is available to assist before or after booking.
2. Ticket Orders and Instant Confirmation Products
This category includes, but is not limited to:
- Theme park tickets
- Water park tickets
- Attraction entry tickets
- Museum tickets
- Observation decks
- Hop-On Hop-Off bus tickets
- Helicopter tours
- Jet ski experiences
- City passes
- Other electronically issued tickets
Before Tickets Are Processed
If tickets have not yet been issued, delivered, or processed by our system or suppliers, customers may request:
- Booking modifications;
- Date changes (subject to availability); or
- Cancellation and full refund.
No administration or modification charges will apply in such cases.
After Tickets Are Processed
Once tickets have been issued, confirmed, activated, or processed by our system or suppliers, the booking becomes non-refundable and non-cancellable.
A 100% cancellation charge will apply, and no refund will be provided.
Unused tickets, partially used tickets, or failure to attend do not qualify for any refund.
3. Tours, Desert Safaris, Dinners and Activity Bookings
This category includes, but is not limited to:
- Desert safaris
- Dhow cruises
- Dinner cruises
- Sightseeing tours
- Guided excursions
- Transfers with activities
- Dining experiences
Status: Processing
While the booking status remains “Processing”, customers may request:
- Date changes;
- Amendments; or
- Cancellation.
Requests are subject to supplier approval and availability.
Status: Confirmed
Once the booking status changes to “Confirmed”, the reservation becomes final.
No cancellation, refund, or modification will be permitted, and a 100% cancellation fee will apply.
4. Product-Specific Cancellation Policies
Certain suppliers may provide more flexible cancellation conditions. Where a specific product page states otherwise, the cancellation terms displayed on that product page shall prevail.
Examples may include:
- Free cancellation up to a specified number of hours or days before use;
- Partial refunds;
- Date-change options; or
- Supplier-specific conditions.
5. No-Show Policy
Failure to arrive at the designated venue, meeting point, pickup location, or activity on time shall be considered a “No Show.”
No-show bookings are non-refundable and non-cancellable, and a 100% cancellation charge will apply.
6. Late Arrivals
Many attractions and tours operate on strict schedules. Customers arriving late may be denied entry or participation by the operator.
BookingMaze shall not be responsible for refunds or compensation resulting from late arrivals.
7. Incorrect Information Provided by Customer
Customers are responsible for ensuring that:
- Passenger names are entered correctly;
- Travel dates are accurate;
- Contact information is valid;
- Passport and visa requirements are met where applicable.
Refunds will not be provided for losses resulting from incorrect information supplied by the customer.
8. Supplier Cancellations and Operational Changes
In rare circumstances, suppliers may cancel or modify services due to:
- Weather conditions;
- Government restrictions;
- Safety concerns;
- Technical issues;
- Operational reasons; or
- Force majeure events.
Where a supplier authorizes a refund, BookingMaze will process the refund to the original payment method.
Alternatively, customers may be offered:
- Rescheduling;
- Credit vouchers; or
- Alternative experiences.
Refund processing times may vary depending on the payment provider and bank.
9. Force Majeure
BookingMaze shall not be liable for cancellations, delays, or interruptions caused by events beyond reasonable control, including but not limited to:
- Natural disasters;
- Floods;
- Extreme weather;
- Pandemics;
- Government actions;
- Civil unrest;
- Strikes;
- Transportation disruptions;
- War or terrorism.
Any refunds in such circumstances will be subject to the policies and decisions of the respective suppliers.
10. Refund Processing Time
Approved refunds are generally processed within 5 to 15 business days.
Actual credit posting times may vary depending on:
- Banks;
- Credit card providers;
- Payment gateways; and
- International payment processing networks.
Transaction fees, currency conversion charges, and bank charges imposed by third parties are non-refundable unless otherwise required by law.
11. Chargebacks and Payment Disputes
Customers are encouraged to contact BookingMaze Customer Support before initiating a chargeback or payment dispute.
Submitting fraudulent chargebacks for services already provided, confirmed, or used may result in:
- Suspension of future bookings;
- Additional administrative costs; and
- Submission of supporting evidence to the payment processor.
12. Contact Us
For cancellation requests or questions regarding your booking, please contact our Customer Support team through:
- Live Chat
- Email support
- WhatsApp support
Our team will review each request in accordance with the applicable supplier terms and conditions.
BookingMaze.com
A brand of INT SERVICES LLC