Privacy Policy

I. TERMS

The following terms are used in this Privacy Policy:

“Activity” refers to tours, attractions, theme parks, water parks, cruises, safaris, transportation services, excursions, entertainment experiences, tickets, and other tourism products offered through the BookingMaze Platform.

“Supplier” refers to the attraction, tour operator, transportation provider, service provider, or activity organizer responsible for delivering an Activity.

“BookingMaze Platform” refers to BookingMaze.com, associated websites, applications, communication channels, customer support systems, and related services.

“GDPR” refers to Regulation (EU) 2016/679.

“Personal Data” refers to any information relating to an identified or identifiable natural person.

II. CONTROLLER AND CONTACT

The controller responsible for processing your Personal Data when you use BookingMaze services is:

Controller: INT SERVICES LLC

Operating Brand: BookingMaze.com

Website: www.bookingmaze.com

Email: care@bookingmaze.com

Please note that Suppliers responsible for delivering Activities process certain Personal Data independently in accordance with their own privacy policies. Such Suppliers may act as separate data controllers.

III. DATA PROCESSING ACTIVITIES

1. AUTOMATED DATA COLLECTION

When you access the BookingMaze Platform, certain information is automatically collected.

This information may include:

• URL of the accessed pages.
• Date and time of access.
• Browser type.
• Operating system.
• Device information.
• Language preferences.
• IP address.
• Session information.
• Website interactions.
• Referral websites.
• Error reports and technical information.

This information is processed to:

• Ensure proper operation of the platform.
• Maintain security.
• Prevent fraudulent activity.
• Improve performance.
• Diagnose technical problems.

The legal basis for such processing is our legitimate interest in maintaining the security and functionality of our services.

2. CUSTOMER ACCOUNTS

2.1 Registration

Registration is not required to make a booking on BookingMaze.

However, if you create a BookingMaze account, we may collect:

• Full name.
• Email address.
• Password.
• Country of residence.
• Account preferences.

This information is used to create and manage your account and provide our services.

2.2 Saved Lists and Favorites

Customers may save Activities or products for future reference.

We may use this information to:

• Display saved products.
• Recommend similar experiences.
• Personalize website content.

The legal basis is our legitimate interest in improving user experience.

2.3 Reviews and Ratings

Customers may submit reviews and ratings for Activities they have booked.

We may collect:

• Rating scores.
• Review text.
• Images.
• Country of residence.
• First name or display name.

Reviews may appear:

• On BookingMaze.com.
• In marketing materials.
• On social media.
• In supplier communications.

Customers may request removal of their reviews by contacting customer support.

IV. CUSTOMER SERVICE

1. Processing Customer Enquiries

When you contact BookingMaze through:

• Email.
• Contact forms.
• Live chat.
• WhatsApp.
• Social media.
• Telephone.

we may process:

• Name.
• Email address.
• Booking number.
• Telephone number.
• Communication history.
• Documents and attachments.
• Information voluntarily provided by you.

This information is processed to respond to enquiries, manage bookings, and provide customer support.

2. Service Improvement

We may analyze customer enquiries and feedback to improve:

• Response times.
• Service quality.
• Customer experience.
• Staff training.

Customer satisfaction surveys may be sent after interactions or bookings.

3. Telephone Calls

Telephone calls may be recorded for quality assurance and training purposes where permitted by applicable law.

Where consent is required, recordings will only be made after obtaining such consent.

V. TECHNICAL SERVICE PROVIDERS

BookingMaze may use third-party service providers for:

• Website hosting.
• Cloud infrastructure.
• Email delivery.
• Customer support.
• Security monitoring.
• Website analytics.
• Fraud prevention.

Such providers process Personal Data only to the extent necessary to provide their services.

Appropriate contractual safeguards are implemented where required.

VI. MARKETING COMMUNICATIONS

You may subscribe to receive:

• Newsletters.
• Promotions.
• Travel inspiration.
• Discount offers.
• Product recommendations.

Where required by law, we obtain your consent before sending marketing communications.

You may withdraw your consent at any time by:

• Clicking the unsubscribe link.
• Updating your account preferences.
• Contacting customer support.

VII. BOOKING ACTIVITIES

1. Supplier Information

When you book an Activity through BookingMaze, we collect the information necessary to complete your reservation.

This may include:

• Full name.
• Email address.
• Telephone number.
• Participant details.
• Travel dates.
• Number of guests.
• Nationality.
• Passport information where required.
• Special requests.

This information is shared with the Supplier responsible for delivering the booked Activity.

Suppliers process this information according to their own privacy policies.

2. Booking Communications

BookingMaze may send:

• Booking confirmations.
• Payment confirmations.
• Vouchers.
• Schedule updates.
• Meeting point information.
• Cancellation notices.
• Emergency notifications.

These communications are considered essential for providing our services.

VIII. PAYMENTS

BookingMaze works with third-party payment providers.

Depending on the selected payment method, Personal Data may be shared with:

• Payment gateways.
• Banks.
• Credit card processors.
• Fraud prevention providers.

BookingMaze does not store complete credit card information on its servers.

Payment providers process Personal Data in accordance with their own privacy policies.

IX. FRAUD PREVENTION

To protect our customers, Suppliers, and platform, we may use automated systems to identify:

• Fraudulent transactions.
• Unusual activity.
• Chargeback risks.
• Account abuse.
• Payment fraud.

Transactions identified as high risk may be reviewed manually or declined.

X. COOKIES AND TRACKING TECHNOLOGIES

BookingMaze uses cookies and similar technologies.

These technologies may include:

• Session cookies.
• Persistent cookies.
• Tracking pixels.
• Tags.
• Scripts.
• SDKs.
• Analytics technologies.

Cookies are used to:

• Maintain website functionality.
• Remember preferences.
• Analyze website performance.
• Improve customer experience.
• Deliver relevant advertising.

Customers may manage their cookie preferences through browser settings or cookie consent tools.

XI. MARKETING AND REMARKETING SERVICES

BookingMaze may use marketing and advertising services to promote our products and improve the relevance of advertisements shown to users.

Subject to applicable laws and user consent, we may use:

• Google Ads
• Meta Ads (Facebook and Instagram)
• TikTok Ads
• Microsoft Advertising
• Affiliate marketing networks
• Remarketing technologies
• Conversion tracking tools

These technologies may collect information regarding:

• Pages visited.
• Products viewed.
• Booking activity.
• Device information.
• Advertising interactions.

Users may withdraw their consent for marketing technologies at any time through our cookie management tools or browser settings.

XII. ANALYTICS SERVICES

BookingMaze may use analytics services to understand how our website and services are used.

These services may include:

• Google Analytics
• Google Tag Manager
• Microsoft Clarity
• Internal reporting systems

Analytics services may collect:

• Pages visited.
• Time spent on pages.
• Device information.
• Browser information.
• General geographic information.
• User interactions.

Where required by applicable law, such services are used only after obtaining consent.

XIII. SOCIAL MEDIA

BookingMaze maintains accounts and business pages on various social media platforms.

These may include:

• Facebook
• Instagram
• TikTok
• YouTube
• LinkedIn
• Pinterest
• X (formerly Twitter)
• WhatsApp

When you interact with our social media pages, the respective platform may collect and process your Personal Data according to their own privacy policies.

BookingMaze may receive aggregated analytics and statistics regarding interactions with our social media pages.

Such information helps us improve our social media activities and customer engagement.

XIV. WHATSAPP COMMUNICATIONS

Customers may contact BookingMaze through WhatsApp.

When communicating through WhatsApp, we may process:

• Telephone number.
• Name.
• Booking information.
• Messages.
• Attachments.
• Communication history.

WhatsApp is operated by Meta Platforms and its own privacy policy applies to information processed by WhatsApp.

XV. CUSTOMER SURVEYS AND FEEDBACK

BookingMaze may invite customers to participate in:

• Satisfaction surveys.
• Product feedback requests.
• Service evaluations.
• Research studies.

Participation in surveys is entirely voluntary.

Survey results may be used to:

• Improve services.
• Enhance customer experience.
• Train support staff.
• Develop new products.

XVI. PERSONALIZATION OF SERVICES

BookingMaze may use customer preferences, browsing behavior, previous bookings, and saved products to:

• Recommend relevant activities.
• Personalize website content.
• Suggest similar experiences.
• Improve search results.
• Provide tailored promotions.

This processing is based on our legitimate interest in improving customer experience.

XVII. DATA SHARING

BookingMaze may share Personal Data in the following situations:

Suppliers

To fulfill bookings and provide services.

Payment Providers

To process payments and prevent fraud.

Technology Providers

To operate and secure our services.

Professional Advisors

Including legal advisors, accountants, auditors, and consultants.

Government Authorities

Where disclosure is required by law.

Business Transactions

In connection with mergers, acquisitions, restructuring, or sale of assets.

All third parties receiving Personal Data are required to protect such information in accordance with applicable laws.

XVIII. INTERNATIONAL DATA TRANSFERS

Because BookingMaze serves customers worldwide, Personal Data may be transferred to countries outside your country of residence.

Where Personal Data is transferred internationally, appropriate safeguards may include:

• Standard contractual clauses.
• Adequacy decisions.
• Contractual protections.
• Other legally recognized transfer mechanisms.

XIX. AUTOMATED DECISION MAKING

BookingMaze may use automated systems to:

• Detect fraudulent transactions.
• Identify suspicious activities.
• Assess payment risks.
• Protect the platform from abuse.

Where legally required, customers may request human review of automated decisions.

XX. DATA RETENTION

BookingMaze retains Personal Data only for as long as necessary to:

• Provide services.
• Process bookings.
• Maintain customer accounts.
• Comply with legal obligations.
• Prevent fraud.
• Resolve disputes.
• Enforce agreements.

After the retention period expires, information will be securely deleted or anonymized.

If customers delete their account, certain information may still be retained where required by law or for legitimate business purposes.

XXI. SECURITY OF PERSONAL DATA

BookingMaze implements appropriate technical and organizational security measures to protect Personal Data.

Such measures may include:

• Encryption.
• Secure servers.
• Access controls.
• Firewall protection.
• Monitoring systems.
• Employee confidentiality obligations.
• Security assessments.

Despite these measures, no method of transmission over the Internet can guarantee complete security.

XXII. YOUR RIGHTS

Subject to applicable laws, you may have the following rights regarding your Personal Data.

1. Right of Access

You may request information regarding the Personal Data we hold about you.

2. Right to Rectification

You may request correction of inaccurate information.

3. Right to Erasure

You may request deletion of your Personal Data where legally permitted.

4. Right to Restriction

You may request restriction of certain processing activities.

5. Right to Data Portability

You may request your Personal Data in a structured and machine-readable format.

6. Right to Object

You may object to certain processing activities based on legitimate interests.

7. Right to Withdraw Consent

Where processing is based on consent, you may withdraw such consent at any time.

8. Right to Lodge a Complaint

You may submit complaints to the relevant supervisory authority.

XXIII. EXERCISING YOUR RIGHTS

Requests regarding your Personal Data may be submitted by contacting:

Email: care@bookingmaze.com

BookingMaze may request verification of identity before responding to certain requests.

We aim to respond within the timeframes required by applicable law.

XXIV. CHILDREN’S PRIVACY

BookingMaze services are intended for persons aged 18 years or older.

We do not knowingly collect Personal Data from children without parental or legal guardian consent.

Where we become aware that information has been collected from a child without proper consent, appropriate steps will be taken to delete such information.

XXV. UNITED STATES RESIDENTS’ RIGHTS

Residents of certain U.S. states may have additional privacy rights.

These rights may include:

• Right to know.
• Right to access.
• Right to correct.
• Right to delete.
• Right to opt out of targeted advertising.
• Right to limit use of sensitive information.
• Right to non-discrimination.

BookingMaze does not sell Personal Data as defined under applicable U.S. privacy laws.

Requests may be submitted through our customer support channels.

XXVI. DO NOT SELL OR SHARE

Where applicable laws provide such rights, users may request that their Personal Data not be used for:

• Targeted advertising.
• Cross-context behavioral advertising.
• Certain marketing activities.

Cookie preferences and advertising settings may be modified through our website settings.

XXVII. CHANGES TO THIS PRIVACY POLICY

BookingMaze may update this Privacy Policy from time to time.

Changes become effective upon publication on the BookingMaze Platform.

The current version of this Privacy Policy will always be available on BookingMaze.com.

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

XXVIII. CONTACT INFORMATION

For questions regarding this Privacy Policy or the processing of Personal Data, please contact:

INT SERVICES LLC

Operating Brand: BookingMaze.com

Website: https://www.bookingmaze.com

Email: care@bookingmaze.com