Refund, Returns and Cancellation Policy

At BookingMaze.com, we strive to provide our customers with the best possible experience. However, due to the nature of our business and the services we offer, we have a strict cancellation policy that applies to all orders.

General Cancellation Policy

• All Sales Are Final: Please note that once an order is placed on BookingMaze.com, it is considered final. In most cases, we do not accept cancellations, exchanges, or provide refunds.

Cancellation Policy for Tours

• Tours: If you have booked a tour through our platform, you may cancel your booking up to 48 hours before the scheduled service. Please note that this cancellation policy is not applicable to all services, and specific terms may apply depending on the service provider. Please check the details of your specific booking for more information.
• No Refund for No-Show: If you do not show up for your scheduled tour or service, your order will be considered a no-show, and no refund will be issued.
• Cancellation Charges: In the event that a cancellation is approved, a 12% transaction and convenience fee will be deducted from the total refund amount. This charge covers the costs associated with processing your order.

Cancellation Policy for Tickets

• Tickets Sent via Email: For tickets that are sent directly to your email, please be aware that these orders are non-cancellable and non-refundable. Once the tickets have been issued and sent, we are unable to make any changes or provide refunds.

Special Cases and Exceptions

• Special Approvals: In rare circumstances where a cancellation is approved outside of our normal policy, the 12% transaction and convenience fee will still apply. Any approved refunds will be processed according to our standard procedures and timelines.

No-Show Policy

• No Refund for No-Show: As stated, if you fail to attend or utilize the booked service (no-show), the order will be non-refundable, and no compensation will be provided.

How to Request a Cancellation

• Contact Us: If you believe your situation warrants a cancellation under the above-stated terms, please contact our customer support team as soon as possible. You can reach us at:
  • Email: care@bookingmaze.com
  • Phone: +65 3125 8600 
  Our team will review your request and provide you with a response in accordance with our cancellation policy.

7. Final Notes

We understand that sometimes plans change, and we appreciate your understanding of our cancellation policies. These policies are in place to ensure that we can continue to offer high-quality services at competitive prices.

Thank you for choosing BookingMaze.com. We look forward to serving you and helping you make the most of your travel and leisure experiences.