Privacy Policy

This Privacy Policy explains how BookingMaze.com, a brand of INT SERVICES LLC (“BookingMaze”, “we”, “us”, or “our”), collects, uses, stores, and protects your personal data when you use our website and services.

BookingMaze operates as an tourism booking platform, offering tickets, tours, attractions, travel services, and related products. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable European data protection laws.

1. Data Controller

INT SERVICES LLC
Brand: BookingMaze.com
Website: https://bookingmaze.com
Email: [email protected]

INT SERVICES LLC is the data controller responsible for the processing of personal data under this Privacy Policy.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Personal Identification Data

First and last name
Email address
Telephone number (including WhatsApp)
Country of residence
Billing address

2.2 Booking & Transaction Data

Booking reference numbers
Tour, attraction, or service details
Travel dates and times
Number of participants (adults/children)
Payment status and invoices

Note: BookingMaze does not store full credit or debit card details. Payments are handled securely by third‑party payment providers.

2.3 Technical & Usage Data

IP address
Browser and device information
Operating system
Pages visited and interaction data
Date and time of access

2.4 Communication Data

Emails and contact form submissions
WhatsApp and chat communications
Customer support correspondence

3. Purpose of Processing

We process your personal data for the following purposes:

To provide and manage bookings and travel services
To process payments and issue invoices
To communicate booking confirmations and service updates
To provide customer support
To improve our website, services, and user experience
To comply with legal and regulatory obligations
To send marketing communications (only where permitted)

4. Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following legal grounds:

Performance of a contract (Art. 6(1)(b) GDPR)
Legal obligation (Art. 6(1)(c) GDPR)
Legitimate interests (Art. 6(1)(f) GDPR), such as fraud prevention and service improvement
Consent (Art. 6(1)(a) GDPR), where required for marketing or cookies

5. Sharing of Personal Data

We may share your personal data with trusted third parties only when necessary, including:

Tour operators, attraction providers, and local partners
Payment service providers
IT, hosting, and infrastructure providers
Marketing and analytics providers (with consent)
Legal or regulatory authorities where required by law

All third parties are contractually required to process personal data in compliance with GDPR.

6. International Data Transfers

Some service providers or tour operators may be located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards, including:

EU Standard Contractual Clauses (SCCs)
Adequacy decisions issued by the European Commission

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including:

Booking and accounting records: as required by tax and commercial laws
Customer support communications: until resolved
Marketing data: until consent is withdrawn

8. Cookies & Tracking Technologies

BookingMaze uses cookies and similar technologies to:

Enable essential website functionality
Analyze website traffic and performance
Improve user experience
Support marketing activities (where consent is given)

You can manage or withdraw your cookie consent at any time through your browser settings or cookie banner.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority

Requests can be sent to [email protected].

10. Marketing Communications

We will send marketing communications only if:

You have explicitly given consent, or
It is otherwise permitted under applicable law

You may unsubscribe at any time via the link in our emails or by contacting us directly.

11. Data Security

We apply appropriate technical and organizational security measures, including:

SSL/TLS encryption
Secure hosting environments
Restricted access to personal data
Regular system and security reviews

12. Children’s Privacy

Our services are not intended for children under the age of 16 without parental consent. We do not knowingly collect personal data from children without such consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most recent version will always be published on BookingMaze.com.

14. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact:

INT SERVICES LLC
Brand: BookingMaze.com
Email: [email protected]
Website: https://bookingmaze.com